1. The parties
Service provider: Hi Brand Studio, Istanbul, Türkiye (hello@hibrand.studio, WhatsApp +90 534 209 00 97).
Customer: the person or business whose name, contact and invoice details are given in the booking request and on the invoice.
2. The service
The plan, add-ons and care plan chosen in the booking request (Look Good, Go Live or Go Big, plus any extras), with the deliverables, number of working days and review rounds described on hibrand.studio/pricing on the day of booking.
3. Price and payment
The total price, taxes included, is the amount on the booking confirmation and the payment link or invoice. TL prices include KDV.
In Türkiye, payment is made by card through a secure payment link (iyzico or PayTR), in full or in up to 3 instalments with Turkish cards; the bank may apply its own instalment terms. Outside Türkiye, payment is made by bank transfer or card link against an invoice.
For the Go Big plan, half of the price is paid at booking and the other half before the final files are delivered.
There are no delivery or extra costs unless a separate offer is accepted in writing.
4. Performance
The work starts on the start date confirmed by the provider, once the payment and the complete brief are received, and is delivered within the number of working days of the chosen plan. Time spent waiting for the customer’s feedback, content or approvals is not counted.
Deliverables are sent electronically (download links, shared folders, the live website).
5. Right of withdrawal
A consumer may withdraw from this contract within 14 days of it being concluded, without giving a reason and without paying a penalty, by writing to hello@hibrand.studio or sending a message on WhatsApp.
Under article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal does not apply to services whose performance has started, with the consumer’s approval, before the end of the withdrawal period. By choosing a start date within 14 days and approving this contract, the consumer asks the work to start on that date and accepts this.
If the consumer withdraws, the provider refunds the price, minus the value of the work already delivered, within 14 days, using the payment method used.
6. Guarantee
If the provider misses the delivery day for reasons on its side, it refunds the full price of the plan, as described in the terms of service.
7. Complaints and disputes
Complaints can be sent to hello@hibrand.studio or on WhatsApp. The consumer can also apply to the Consumer Arbitration Committee or the Consumer Court for their place of residence or where the transaction took place, within the monetary limits announced each year by the Ministry of Trade.
8. Entry into force
The customer confirms that they read the pre-information form before payment. This contract enters into force when the customer approves it electronically and the payment is made. The provider keeps a copy, and a copy is sent to the customer’s email address.
Questions about this page? Write to us and a person answers.